Privacy Policy
Last updated: October 18, 2026
This Privacy Policy explains how Neel Rana, operating as Havyn Trade Solutions ("Havyn," "we," "us"), collects and uses information through our missed-call text messaging program.
Information we collect
When someone calls a phone number connected to our system and the call goes unanswered, we collect the caller's phone number. If they reply by text, we collect the content of their messages, including any details they choose to share, such as their name, the service issue they describe, and their address or zip code.
How we use information
We use this information only to respond to the missed call, understand the caller's service request, and pass that request to the business that was called. We do not use it for advertising.
Service providers
To operate the program, information is processed by the following providers: Twilio (sending and receiving text messages), Make.com (running the automation), OpenAI (reading replies to identify the details of the service request), and Google (Google Sheets, where messages are logged). These providers process information only to operate the program.
SMS data
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Opting out
You can stop receiving text messages at any time by replying STOP. For help, reply HELP or email neel@havyntradesolutions.com.
Contact
Questions about this policy: neel@havyntradesolutions.com